At IDWhomes, we are committed to our customer satisfaction. For most products on our website, if you don’t like it, you may return it within 30 days for a refund (in new, uninstalled condition and original packaging).
Once you have downloaded our Return Form, please attach it to the box and drop off at your local nearest Pos Laju store or any postal delivery service which favors you. Your refund credit will be issued after the item has been returned and inspected.
The cost of the return shipping will be deducted from the credit amount. In other words, you are responsible for the return shipping cost of any item you return. Any expedited shipping charges you paid on the original order are non-refundable.
Please note that we have the rights to not allow the returns, exchanges of products or refunds of any transactions although the condition above is met.
We will not receive returns if it meets the circumstances below:
Products that are labelled as non-returnable purchase
Products that have been used or installed
Products that are Made-to-Order, Custom or Special Order to your specifications
Product specification error made by buyer (colours, sizes, materials, design, etc)