At IDWhomes, we are committed to our customer satisfaction. For most products on our website, if you don't like it, you may return it within 30 days for a refund (in new, uninstalled condition and original packaging).
Once you have downloaded our Return Form, please attach it to the box and drop off at your local nearest Pos Laju store or any postal delivery service which favors you.
Your refund credit will be issued after the item has been returned and inspected.
The cost of the return shipping will be deducted from the credit amount. In other words, you are responsible for the return shipping cost of any item you return.
Any expedited shipping charges you paid on the original order are non-refundable.
Please note that we have the rights to not allow the returns, exchanges of products or refunds of any transactions although the condition above is met.
We will not receive returns if it meets the circumstances below:
Products that are labelled as non-returnable purchase
Products that have been used or installed
Products that are Made-to-Order, Custom or Special Order to your specifications
Product specification error made by buyer (colours, sizes, materials, design, etc)
Click here to see our shipping rates to your destination
How do fees work in IDWhomes?
First step is to join and register a shop on IDWhomes. (Free of Charge)
There are two basic selling fees: a transaction fee, and a payment processing fee.
10% transaction fee on the sale price (not including shipping costs) will be charged once an item was sold.
If you accept payments with Stripe, payment processing fee will be based on their fee structure which is 3% + RM1.00 per successful card charge or successful bank transaction. Refer Stripe official website to learn more.
How to create a shop?
Create an IDW Home account (if you don’t have it) or log in. Set your shop location and currency, choose a shop name, create a listing, set payment method (how you want to be paid) and set a billing method (how you want to pay your IDW Home fees).
You are done and good to sell
How to stock/sell my products on your website?
Easy! Please email our marketing team at [email protected] and provide photos of your product, website address (if any), price range and any relevant information that you think we should know.
How do I get paid?
If you accept payments with Stripe, funds from Stripe sales on IDWhomes will be deposited into your Stripe account. All seller will need to register a Stripe Account for this deposit to be occurring automatically.
Do I need a debit or credit card to create a shop?
No, a credit or debit card is not required to create a shop. To be verified as a seller, you have the choice to use either a credit card or to register via Stripe. You will not incur any charges until you open your shop and publish your listings.
What can I sell on IDWhomes?
IDWhomes provides a marketplace for all home brands to promote their furniture and décor at competitive prices. Crafters, artists and collectors to sell their handmade creations, vintage goods, and both handmade and non-handmade crafting brands.